Privacy Policy

Your trust matters to us every step of the way. This Privacy Policy explains the information we collect, how we use it, and the rights you have regarding your personal data.

1. Introduction

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, store, and safeguard the personal data we obtain through our website, mobile applications, and direct interactions with you.

This Privacy Policy applies to all visitors, customers, and users of our digital platforms and services. By accessing our website or applications, or by interacting with us, you acknowledge and agree to the collection and use of your personal data as described in this Privacy Policy.

We are committed to complying with all applicable data protection laws and regulations, including the Saudi Personal Data Protection Law (PDPL), which governs the collection, processing, and protection of personal data within the Kingdom of Saudi Arabia.

2. The information we collect

Contact information

We may collect the following personal information: your full name, email address, mobile phone number, street address, city, region/state, postal code, country, and IP address.

Purpose: To communicate with you, manage and process your bookings, issue invoices, and provide customer support.

Traveler data

Purpose: To process your bookings, comply with international travel regulations, and deliver a personalized travel experience.

We may collect the following information: passport details, national ID information, visa information, nationality, gender, date of birth, travel and seat preferences, and any special dietary requirements.

Payment and billing information

We may collect the following billing information: billing name, billing address, and payment method. We do not store credit or debit card details—all card transactions are securely processed through our trusted and certified payment partners.

Purpose: To process payments, manage refunds, and issue invoices.

Transaction data

We may collect the following information: your booking history, cancellations, payment records, payment methods, and the travel services you have purchased.

Purpose: To maintain accurate records for accounting, legal compliance, and customer service.

Technical data and device data

We may collect technical information including: your device type, operating system, browser version, IP address, cookies, browsing activity, and technical error logs.

Purpose: To enhance your user experience, ensure the security of our systems, and analyze usage statistics across our digital platforms.

sensitive personal data

We may collect the following sensitive information (where necessary): medical conditions requiring special assistance, disability information, and any special dietary requirements.

Purpose: To comply with legal and regulatory obligations and to protect your health, safety, and well-being throughout your journey by providing any necessary special assistance.

Note: Sensitive personal data is processed only with your explicit consent or where required or permitted by applicable law.

3. How we use your data

Service Delivery: To process airline, hotel, and related travel bookings; verify your identity; confirm reservations; and communicate with you regarding your travel arrangements.
Customer Support: To assist you, respond to your inquiries, and resolve complaints, disputes, and service-related issues.
Marketing & Promotions: To keep you informed about special offers, promotions, and newsletters. You may unsubscribe or opt out of marketing communications at any time.
Legal Compliance: To comply with applicable legal, tax, and regulatory requirements, including obligations related to anti-money laundering (AML), fraud prevention, and fraud detection.
Security & Fraud Prevention: To protect our business and our customers from fraudulent activities, cyber threats, unauthorized access, and other security risks, while maintaining the integrity and security of our systems and services.
Service Improvement: To analyze usage patterns, identify and resolve technical issues, and continuously improve the functionality, performance, and overall user experience of our services and digital platforms.

4. Share your information

Service Providers: We may share your personal data with trusted third-party service providers, including payment processors, booking partners (such as airlines and hotels), IT service providers, and marketing platforms. All such providers are contractually bound by strict confidentiality obligations and may process your data only for the purposes of providing services on our behalf.
Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, government authorities, regulators, or courts where required to comply with applicable laws, regulations, legal processes, or lawful requests, or where necessary to protect and enforce our legal rights, property, or interests.
Business Transfers: In the event of a merger, acquisition, sale of assets, restructuring, or other business transaction, your personal data may be transferred as part of the company's assets, subject to applicable data protection laws and appropriate safeguards.
With Your Consent: We may share your personal data with any third party to whom you have provided your explicit consent for such disclosure.

5. Cookies and tracking

Cookies are small data files that a website or mobile application sends to your browser and stores on your device. They help us recognize returning visitors, remember your preferred language, measure page visits, and identify the sections of our website that are most frequently visited, enabling us to improve your browsing experience and the performance of our digital platforms.

Most web browsers accept cookies automatically. However, you can configure your browser settings to notify you when cookies are being sent or to reject them altogether. Please note that disabling cookies may limit the functionality of certain features and services on our website.

6. Data security

Encryption: Sensitive data, including payment information, is encrypted during both transmission and storage using globally recognized, industry-standard encryption protocols to ensure the highest level of security and data protection.
Access Controls: Access to personal data is strictly limited to authorized personnel who require it to perform their job responsibilities. All authorized employees receive regular information security and data protection training to ensure the secure and confidential handling of personal information.
Organizational Measures: We implement comprehensive internal policies, governance procedures, and incident response plans to ensure ongoing compliance with applicable data protection laws and to enable the prompt identification, management, and resolution of security incidents and emergencies.
Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or for the period required by applicable laws and regulations. Once it is no longer needed, your personal data is securely deleted, destroyed, or irreversibly anonymized in accordance with our data retention and disposal procedures.

7. Your rights

Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is collected, used, and processed, subject to applicable laws and regulations.
Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you, ensuring that your information remains accurate, complete, and up to date.
Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent (where processing is based on consent), subject to applicable legal and regulatory obligations that may require us to retain certain information.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data, object to its processing, or where the processing is unlawful but you prefer restriction over deletion, subject to applicable laws and regulations.
Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, and, where technically feasible, to request that it be transferred directly to another service provider, in accordance with applicable data protection laws.
Right to Object: You have the right to object to the processing of your personal data where such processing is based on our legitimate interests, or where your personal data is used for direct marketing purposes. Where applicable, we will cease processing your personal data unless we have compelling legitimate grounds or are otherwise required by law to continue processing it.
Right to Withdraw Consent: Where the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time. The withdrawal of your consent will not affect the lawfulness of any processing carried out before your consent was withdrawn, and it will not affect processing that is permitted or required under applicable law.
Exercising Your Rights: To exercise any of the rights described above, please contact us using the details provided on our "Contact Us" page. We will acknowledge and respond to your request within 30 days, or within the timeframe required by applicable data protection laws and regulations.

8. International Data Transfer

International Data Transfers: We may transfer your personal data to countries outside the Kingdom of Saudi Arabia where necessary to fulfill our contractual obligations, provide our services, or comply with applicable legal and regulatory requirements. Whenever personal data is transferred internationally, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or equivalent legal and technical protections, to ensure your personal data remains adequately protected in accordance with applicable data protection laws.

9. Amendments to this policy

Policy Updates: We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or applicable regulations. Any updates will be published on this page, and where required by law, we will notify you of any material changes. Your continued use of our services following the publication of any updates constitutes your acceptance of the revised Privacy Policy.

10. Contact us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our team using the contact details provided on our "Contact Us" page.

Privacy Policy

Your trust matters to us every step of the way. This Privacy Policy explains the information we collect, how we use it, and the rights you have regarding your personal data.

1. Introduction

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, store, and safeguard the personal data we obtain through our website, mobile applications, and direct interactions with you.

This Privacy Policy applies to all visitors, customers, and users of our digital platforms and services. By accessing our website or applications, or by interacting with us, you acknowledge and agree to the collection and use of your personal data as described in this Privacy Policy.

We are committed to complying with all applicable data protection laws and regulations, including the Saudi Personal Data Protection Law (PDPL), which governs the collection, processing, and protection of personal data within the Kingdom of Saudi Arabia.

2. The information we collect

Contact information

We may collect the following personal information: your full name, email address, mobile phone number, street address, city, region/state, postal code, country, and IP address.

Purpose: To communicate with you, manage and process your bookings, issue invoices, and provide customer support.

Traveler data

Purpose: To process your bookings, comply with international travel regulations, and deliver a personalized travel experience.

We may collect the following information: passport details, national ID information, visa information, nationality, gender, date of birth, travel and seat preferences, and any special dietary requirements.

Payment and billing information

We may collect the following billing information: billing name, billing address, and payment method. We do not store credit or debit card details—all card transactions are securely processed through our trusted and certified payment partners.

Purpose: To process payments, manage refunds, and issue invoices.

Transaction data

We may collect the following information: your booking history, cancellations, payment records, payment methods, and the travel services you have purchased.

Purpose: To maintain accurate records for accounting, legal compliance, and customer service.

Technical data and device data

We may collect technical information including: your device type, operating system, browser version, IP address, cookies, browsing activity, and technical error logs.

Purpose: To enhance your user experience, ensure the security of our systems, and analyze usage statistics across our digital platforms.

sensitive personal data

We may collect the following sensitive information (where necessary): medical conditions requiring special assistance, disability information, and any special dietary requirements.

Purpose: To comply with legal and regulatory obligations and to protect your health, safety, and well-being throughout your journey by providing any necessary special assistance.

Note: Sensitive personal data is processed only with your explicit consent or where required or permitted by applicable law.

3. How we use your data

4. Share your information

5. Cookies and tracking

Most web browsers accept cookies automatically. However, you can configure your browser settings to notify you when cookies are being sent or to reject them altogether. Please note that disabling cookies may limit the functionality of certain features and services on our website.

6. Data security

7. Your rights

8. International Data Transfer

9. Amendments to this policy

10. Contact us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our team using the contact details provided on our "Contact Us" page.

📘

📷

𝕏

🎵

📬 Exclusive offers in your inbox

Quick Links

Destinations

Contact Us